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  • For some reason, my husband really likes this place. So today, he asked me if I could pick up some pies for him while I was out. It's out of the way so I figured ordering online would be better, thinking I could just run in, grab my order and keep it moving...WRONG! I placed my online order at 5:33 and got my email confirming at 5:34. When ordering, it asked if I wanted my order "ASAP" which showed 20 minutes or if I wanted a specific time. I selected 6pm. I had my 2 little ones with me, so I was already dreading getting them out while I picked up but figured it should be quick since I've already ordered. I got there at 6:03. There was a line so I was glad I'd ordered ahead. I went to the counter and informed the girl I had an online order. She asked someone and told me it wasn't ready yet. I asked why not? I requested a pick up time so I wasn't understanding why my ordered hadn't even been cooked yet! Then some guy, I'm assuming was the manager, comes over and says the order just printed and something about how 2 other orders printed late too. I'm calling straight BS. They were busy and somebody missed the order. But IF the online orders are printing late and they're aware of it, they need to 1: get out fixed, cause obviously it's a problem and 2: have someone periodically checking for online orders. I would've had more respect if he just told me sorry, we were slammed and overlooked it. That, I could understand. So now I wait an additional 17 minutes, with my 1 and 3 yr olds, because somebody missed my online order. Another customer saw me waiting and asked if I'd ordered online. I told her yes and she said that's what she's afraid of, ordering online and then it still not being ready. I won't be driving all the way to pieology again to wait for an order AND get soggy pizza.
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