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  • I was so excited to see another brass tap opened but this time with more restaurant-Esque! I tried to go for happy hour a week ago during spring break and spring training and there was literally not a single chair available. So, this week for our one-night-a-week family outing, we tried again. I'm not a review writer or complainer, desperately trying to avoid confrontation, but I can't stop thinking about this one aspect that Really bothered me. We were holding the happy hr menu and ordered everything from it, double checking multiple times that it was indeed a happy hr option after a first misunderstanding with our waitress and a drink order. It specifically says in the menu as an option "2 southern stacks", which I got, but instead got two separate orders of them. My husband hates tomatoes and our waitress talked us into getting two other things for him instead of one, so it seemed obvious the second order wouldn't have been for him and it just seems odd for one person to order two orders of the same thing. When she brought them out, my husband explained we only wanted one order (before we even touched anything). Our waitress laughed it off as a miscommunication and that he could try them and see if he liked them (which he did neither of) , making it seem like taking them back wasn't an option or they'd just be wasted anyways. We were charged for both and I didn't want to bring it up again or make a scene after already having mentioned it - but I'm now so mad I didn't! Ive worked in the service industry for a decade and don't think it should have gone that way. I also know it's not the end of the world and downplay it internally, but the fact that I can't let it go and how nonchalant she seemed about it when we initially corrected it to begin with, brought me here. It's hard enough to eat out on a budget these days, which albeit was our choice (although we opt for the more frugal options), but that extra wrong expense that I just swallowed makes it even harder. That's why I'm here. If nothing else, you should change the writing on the menu to avoid confusion or have a more "the customer is right" attitude. Otherwise, the beer selection is amazing and extensive and the open doors to the patio was lovely at this time of year.
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