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  • We used to go to Fridays fairly often several years ago. We started having really bad service the last few times we went. We decided to take a break and started going to other places. After 2 years , we decided last night to go to the strongsville location because we got gift cards for their. When we arrived, it was packed (a positive sign that it may have improved). I walked up to host to put in my name and was completely ignored. Others walked up and he was taking names of others but in no particular order!!!! Once we were seated, waiter came by right away and took our drink orders. Took about 15 min for him to come back with drinks and take our order! Food came out in decent time. However, waiter never came back to see if we needed refills or to see how our food was!!!! Also, by the time we were leaving the wait was still about an hour. Although, there had to have been at least 5-6 empty tables with no one ever being seated!!!!There turnaround time is horrid!!!! Never once saw a mgr when their!!! Perfect example of improper training of employees!!!! The mgr should been out and about making sure all was going as it should and getting the turnaround of customers in/out running like it should!!!!
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