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| - Usually, we have an excellent experience at Cracker Barrel. It's one of our favorite places for breakfast/lunch when my family comes to visit.
However, Flo's rudeness to our table and the table next to us left us feeling less than pleased after our meal. During our ordering, she was quick and didn't answer questions. In addition, she curtly said to my friend, "The mamma's French toast breakfast comes with eggs and bacon. And you're okay with that." Instead of even offering other options to my friend or waiting for her to question the side options; my friend has never been here before, so she had no idea sausage was an option because of how curtly Flo said it.
Furthermore, she never took our drink order. She brought water initially saying she didn't have time to take our order yet and then came back to take our food order; she seemed upset to have to take our drink order when we had to later ask. She also spoke slower and louder as if she was taking to someone with special needs when speaking to my mother; my mother is just in a walker, and not with any mental incapacities that would warrant that type of speech.
She seemed to have this same demeanor with the two elderly gentleman we were seated by. She also openly complained to our table that she had to help them before helping us; it was an awkward exchange.
I understand that the restaurant is packed, and service is rushed, but her attitude isuncalled for.
Our table of 6 is filled with people who work in the service industry, so trust me when I say we know how hard it is. However, none of us have ever made a table feel uncomfortable by rude treatment or the treatment of the table next to them.
Flo still received a tip of 15%; because I know what it's like to survive off tips. However, I would like to say that she missed out on something much bigger. More importantly, it brought down my rating of Cracker Barrel.
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