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  • Having moved to the area, i was excited to go to cheesecake factory. This is my third attempt to eat at their Summerlin location, as the other two attempts have not gone well. There is no service standard what so ever. So last Saturday on October 17th, around 10:30 pm, my girlfriend and i went in. There was nothing going on; as Boca Park dies around 9:30pm all week. We sat in the bar, and were greeted by our server. My gf orders a coffee, i get an iced tea, iced tea came out fine coffee was ice cold. we let the server know. and a new pot was brewed 10 minutes later my girlfriend gets her coffee. While waiting we were ofered bread, complimentary bread is nice, no knives to cut the bread or spread butter though. Well we finally ordered now we have been here for close to 30 minutes, my i get a quesadilla, she gets an omelet. On the first attempt its the wrong order. now the manager comes by, he wants to make sure we have a good experience then you Frankie our experience blew. So now he goes to the kitchen tells us he will make sure everything comes out perfect. The next omelet comes out and is completely raw, with a long black hair through it So now we have been here for 45 minutes, the ambiance is terrible, the service is terrible the food quality is terrible and now lets hit management. So Frankie comes up to us and deeply apologizes and tells none of his cooks have long black hair, that's all well and good but my girlfrined is blonde. So he then tells us that our bill would be comped and offered us cmplimentary cheese cake. we respectfully declined as we just wanted to leave. I put $15.00 on the table for the server to call it what it is. We walked out and the manager came running out frantically screaming at us as if we skipped out on the bill. NO, FRANKIE, YOU SAID THE BILL WAS COMPED! So we come back into see what this clown was going to charge us with, we then are given a bill from a server who was not even ours telling us this is our bill.. Like i said I have tried this place 3x since I have moved to Vegas and they are horribly ran. Their don't give a shit attitude its Summerlin is horrendous. Frankie has zero customer service! Insteqad of retaining customers, you lost one. Cold Coffee. No knives. Wrong Order. Chased in to the Parking lot but hey we were offered free cheesecake ..lol
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