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  • So we have been with Sprint for over 2 years now and I have to say they have the worst customer service of any cell phone company. We ran into some hard times and Sprint wasn't willing to work with us at all. I only needed 5 more days to pay 2 bills at once and they wouldn't allow it. While I understand how late I am, I also know I should be treated better if they hope to keep my business. We also spent 600 a piece on two S4's and after we finally paid them off we wanted to trade them in for the S6 and they only offered us 20 bucks for each phone, even though they are in pristine condition. When you ask to have a call escalated they tell you they are the highest level, which is bullcrap. Customer retention needs an upgrade. We are no longer under contract with Sprint and at this point I see no reason to continue giving them any money. I've also tried going in to the actual store to get better service and ended up having a terrible experience there too. We were in the middle of seeing how much it would be to add my son's phone to our plan and there was a woman there talking to the employees about training or something and kept interrupting our sales person. We were on a time limit but she felt the need to distract him. I eventually interrupted her and had to tell her to wait until we were done since we are paying customers and on a time limit it would be far better customer service for her to wait 5 minutes for us to finish. Talking to Sprint employees is like talking with a teenager at their first job. A little more professionalism and significantly more customer appreciation is needed at this company. Wirless Toys is not the problem it's Sprint. I've always had good customer service from Wireless Toys.
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