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| - Well that was a disappointment. We used to dine here often when they first opened. Then we ventured off to other options. (Dave's) The service was always great. Well it has changed. We are Passport members and received a coupon for a Cheeseburger & beer for $10 on Tax Tuesday only. The husband called ahead and asked if we could use the coupons for our non-drinking members but still have the beers for us. He was assured they were flexible with coupon. The fine print said: one coupon per person. So after a 20 minute wait to sit, our waitress arrives and tells us no that won't work with the coupons. We order drinks and try not be annoyed. We decide on three cheeseburgers and pizza. Then the waitress returns (without the drinks) and says the manager said the coupon deal will work. Oh well we've decided differently. So we order and wait for our beers.....................................................................and wait..............................................................oh here they are. Warm. No apology just 'here you go'. Then we wait..................................................................................................and get our dinner. The WAITRESS realizes we have no utensils or napkins. So we wait.............................................but I see some on a clean table inside, I walk in and take them off the table. As I'm walking out I run into her she says "oh, sorry". So I finally dig in and it's so blah, we ordering the beef medium and it was overcooked very charred on the outside with a slice of cheddar, a bit of shredded lettuce, slice of tomato, on a big bun. I had garlic fries as they used to be so good. These were cold, greasy and mushy. The waitress never came by to ask how the meal was. But she finally showed up and stated "you are welcome to one more beer would you like it"? Yes, and then we ............you guessed it! WAIT..........................................................................................................................................................................................Sigh. She finally brought it and it was a least cold this time. Then we were done and yes, we waited and waited and waited for the check. Until we got up and could have left but we went inside and ....waited. The I think the manager went and found it for us. So dear waitress, we are good tippers even for unspecial service but never, never for complete disregard for any customer service.
I can't see us going back any time in the near future.
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