Not sure if it was an off day or if this place is truly awful, but my entire experience at this establishment was terrible. I came with a group of 4 people and from the time we walked in to the time we walk out our service was horrible. First we waited 15 minutes to be seated. Partially because there weren't any seats, but also because the table was left dirty for about 10 mins.
Second once we were seated we were not brought water or cutlery for 20 minutes. There were two waitresses on staff two cooks and a bus boy. So I understand things get busy but waiting twenty minutes to get water is crazy. The waitress took our drink and food order and after waiting about 8 minutes for our drinks - coffee and tea I got up and asked the bus boy. I also got the table sugar and cream since it was never brought to our table .
Having been a waitress before I am aware that brunch is a busy time but the staff clearly had no sense of urgency of efficiency. Food was brought be fore beverages. Condiments were not placed on table prior to food coming out. Water wasn't given right away. Our waitress didn't even ask how our food was.
Lastly when we went to pay at the counter, our waitress didn't remember us and asked if we needed a table!!! After being there for about an hour our waitress did not remember that we already ate..SMH!! never AGAIN