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  • I've spent the last 36 hours debating what I wanted to rate this salon and how to best formulate into words my overall experience. I have no doubt that others have had, and will continue to have goodexperiences here, I just simply did not. The salon was somewhat modern, not overly trendy but not bad. Tony got me into the seat pretty quickly and asked what I was looking to do. I showed him two inspiration photos that illustrated the hair color I desired to achieve and the a couple examples of an A-line bob haircut I was looking for. Immediately, he told me didn't know about the first haircut I showed him because he didn't know if my hair was long enough- no worries, went with the second choice, which was fine by me! For the color he told me was going to do an all over highlight...my inspiration photo was an all over color, but he told me it would give me the same 'lighter look' I was going for. He called over another stylist to discuss what the color was that she saw in the photo and what she thought he should use. That was a little eyebrow raising but she sounded confident so I stayed confident. He also mentioned that he didn't know I was getting a color, but that he would make it work. I mentioned this during my original booking...but somehow it got lost in translation so I went with it- he was still going to do it for me, so no reason worry there. As he was checking the highlights that were processing he began to notice that they weren't all pulling the same color...and he the other stylist began to tell me I probably wouldn't get as light as I wanted to get that day. Still no worries from me, as long as it looked good I'd rather walk out with hair instead of bald. They discussed toners and she stood over him while rinsing my hair to make sure that it was toned correctly. During the wash he mentioned how curly my hair was and that he'd have to charge me extra for the blow dry and straighten. Ok...fine...most stylist can tell when I sit in the seat I have heavy thick curly hair that I straighten but whatever. I'll pay. When I get back to the seat, my hair looks like a bronzy mess. I have had been blonde before, like beautiful white blonde with caramel tones. This on my head, was a HOT MESS. The stylist told me I should use purple shampoo at home. Tony told me if I wanted I could come back another day and he would re-tone it for free. How about getting it right the first time? Not to mention...the contrast between my own hair color and this new caramel mud color had me looking like a calico cat when it was all blown out. Okay. I told him this was not the look I was going for, but he promised that in the next process in 4 weeks it would look like I was asking. At this point my confidence in him is a little rattled, but if I can still get a smoking haircut, I can survive 4 weeks of this color once I use some purple shampoo to tone out the brassiness. The next few events are where the appointment when just absolutely downhill for me. By this point...my appointment has dragged out, another customer is now waiting for Tony and I can feel that he's rushing and feels a little rushed. (Remember he didn't expect to do a color on me although I requested this during booking). He's discussing the haircut and wants to see the picture again. He starts cutting (which is almost shoulder length) and tells me he's afraid to go to short. I'm like nah, go ahead, I'm used to short hair cuts. He keeps cutting and then stops again and says he doesn't know if my hair will look like the photo. The stylist next to him then tells me that my hair wont be manageable that short. Hold on, what? The only difference between my hair and every other girls hair in here is that I need an additional process, which is called a flat iron. My hair looks just like anyone else's and does the same things. I have rocking short cuts my whole life, and I'm 30 years old, I think I know how to manage my hair- Thank you! That naïve comment really got under my skin. It reminded me of some of the racist comments I used to hear 20 yrs ago bout my hair in NC growing up. At this point the issue is that I have biracial hair and they don't know what they are doing. Tony tells me he can go shorter, but now I'm pissed. I know my hair is still recoverable by going to someone else, so I tell him to stop. He finishes up the cut, which doesn't even look good and its uneven, but I'm just ready to get out of the seat. He did not charge me for the cut, just the highlights. I can't imagine paying a penny more than I did. I am now spending over $300.00 to get this my hair redone in May by someone who knows what they are doing and isn't intimidated by the fact that I have non-white hair. In my opinion, these stylists are just stylists, not artists. If you aren't expecting a trendy look or a challenging color, you'll probably be happy. I expected more than orange tones and a grandma haircut. I will not ever return to this salon!
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