Can't redeem your own rewards program. No cold brew. No offer from the manager to make it right, except, "we will have at 4 pm." Sorry I'm not hanging out 2 hours to wait for a coffee. Thanks for making me stand in line in the 110 degree heat for nothing. AND... It was very insulting that you comp'd drinks for the person in front of me that had a similar issue, and then asked me to come to come back later as your resolution.