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| - If I could give Ticor Title a 0 out of 5 stars, I would.
As Canadians, my wife and I were purchasing a property in Las Vegas. We had the worst possible experience and witnessed the highest possible levels of incompetence possible with a title company. Fundamentally, they didn't understand the job they were there to do.
The incompetence began when attempting to sign the documents for the house. Being in Canada, we of course had to have the items sent out to us. Being normal people living in the 2000s rather than the 1980s, we didn't have a fax machine. This utterly confounded the people at Ticor Title, and they were left scratching their heads what technology could possibly exist to send us the documents we needed to sign.
After pleading with them to simply scan and email the documents, we went out to have the documents signed with a notary. In Canada, that isn't exactly a trivial experience, licenses for notaries are controlled by the province and must be renewed every year. In other words, there are no notaries occupying your local FedEx, they're more likely to own their own notarizing business. With that said, we sat down with a notary, and arranged to have the documents faxed back down to Ticor, as they legally required a fax for the transfer of signatures.
Of course, when they received the files, they responded that the notary we used wasn't on their list of approved notaries, something they failed to mention or provide. When the finally sent the list of notaries they will accept - surprise - they were only located in Las Vegas! I asked how I was supposed to have these documents notarized by a notary in Las Vegas when I was up in Canada - and they were utterly stuck for an answer. This is a company which literally has no idea how to work with anyone outside of their immediate area.
Months after the transaction was complete, I was informed by our mortgage holding bank that property taxes were already due on the property, and I should speak to the title company. The property taxes were due on September 1, and we obtained ownership of the house on...August 29. My bank informed me this was highly irregular, and the title company should have been managing the property taxes while they were holding the property. Contacting Ticor Title, they abstained from any and all responsibility, and actually had the audacity to claim the bank should be responsible for the property taxes.
In the end, to prevent any legal problems with the county, we personally paid the full amount for the property taxes which were due due practically at the moment of signing.
Ticor Title demonstrated a fundamental lack of understanding for the very service they were providing. Avoid this company at all costs.
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