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| - Buyer be ware! My husband traded in his truck and signed a contract to buy a Tahoe. The every next day he went back in to try to cancel. At this point we were told we could not have our trade back, and that we would in fact be taking the Tahoe home when it came in. The truck was not even going to be on the lot for another week, and we had not even taken possession yet. These people refused to do anything to release us from the contract that had been signed less than 24 hrs before. They said there was no going back! When I told the financial manager that we were going to get a lawyer, he replied with "Go ahead, there is nothing they can do for you" My husband attempted to speak with the GM many times, but was always told he was out.
This is why I am writing this review, because the finance manager was correct. The laws are set in a way that protects the dealer ship, and offers nothing to the buyer. If the return policy was disclosed to us, we would have went to a different dealership (most offer a 3 day cooling off refund). They do not disclose the return policy (or lack there of), because they do not have to. I will never return to this dealer ship, and will forever regret going in the first place.
They will go from sugar sweet to plain rude in no time flat
Update:
I am not sure how this review came as a "surprise", as all employees were made aware of how upset we were that this dealership was unwilling to do anything for us. The tv was a poor consultation prize for forcing us into an almost $58,000 vehicle, but thank you just the same. You may have acted within the grey areas of the law, however ethically, this dealership failed miserably. Disclosure needs to take place BEFORE the contract in signed, not afterward when your home free and the customer is left with no other choice but to move forward.
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