I so wanted to like this place. I typically take both my dogs to PetCo and they do a great job but they are pricey...and with 2 dogs it really adds up. I jumped on the Groupon because it was only $20 and thought I would give them a try. I have been calling for over 2 weeks several times during the day and it always says that the mailbox is full. The recording says "Sarah" which I can only assume is the owner--which I thought was weird and unprofessional. Why wouldn't you say the name of the business? At long last while I was out walking today I finally got a live Sarah on the phone. She said she was busy and to call another number. Ugh! Really??? So I called that number and guess what...the mailbox was full.
I thought Wow, I have totally been scammed. I considered driving by to make my appointment but then thought do I really want to drop off my beloved pet at a place that is clearly so disorganized? And now after reading some of the other reviews I am giving up. Just booked him an appointment at PetCo. After all, it was only $20 and it is not worth the aggravation and worry over my dog being mistreated.
It is sad that a small business would be so unorganized especially when they are first starting out. Shocking actually!
I have never written a review before but I thought it was important to give other people a heads up.