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| - This company is absolutely the worst. Nickle and dime you to death. Everything is expensive, and nothing is quick. And the final straw is you have to pay an EXORBITANT fee to use a credit card.
Here is my story. Unfortunately, this is true...
I called to have my dishwasher repaired on Thursday, no answer. So I emailed. I was contacted the next day. An appointment was scheduled for the next Monday between 10 and 12.. The technician called me at 11:15 and told me he was 20 minutes away. I said I was the same distance away and I would meet him. He wasn't there when I arrived. He wasn't there 30 minutes later. I called him an hour later and he told me he was at lunch but he was on his way, 15 minutes tops. 30 minutes later he called needing directions. Turns out he had the wrong address. Mistakes happen, no problem. He was 30 minutes away. So my 10 am to 12 pm appointment started at 1:40. Still, not angry. Just trying to roll with the flow.
There was a $59 trip charge, but you can take it off the cost of repairs if you have them done. Cool. And then the nickle and dime stuff started. It's $107 to dismantle a dishwasher motor. That's reasonable. Its not reasonable to pull 2 screws, lift a piece of plastic and call that "dismantling the motor". I looked up the part. It was the drain cover. Not even the motor. Then it wasn't even the motor. I had to pay $107 dollars for him to not do the wrong work. "It has to be the solenoid." Tested that. Nope. Some "other motor, that's your problem." Nope, ..."this model doesn't even have that equipment. So it has to be the control board." Okay, it is. "But I don't carry those with me." He calls the part shop. "$169.99 plus labor". Okay... whats that bring my total to? "$311.00." I cant believe this, but I need the dishwasher to work. Okay, do it. "All right. But the shop I called is in Cave Creek and I don't want to drive that far. Let me call this other place." He calls. "Hey they have it for $10 less! I'll pick it up, but I have other calls to do today, so I will try to make it back but if not I'll be back tomorrow."
As if by magic, he calls at 6:20 to say he is 10 minutes away. I've come this far, I might as well get it done. He shows up, spends 10 minutes changing out the part. He then tells me "There is a $60 core charge for this part. I'm taking the old one to get that charge back unless you want to keep it. Then I have to charge you the $60." Then take it. Does what I am paying for the part include the core charge? "Yeah, I mean no." Wow. "Okay, you're good. How do you want to pay? cash or check?" I say card. "Well, if you want. But we charge a convenience fee of 4% of the bill. That's what we have to pay, so we pass that along to you." So that means? "Your total bill is $311.48. But you also need to run an acid tablet through your dishwasher. Here, we sell these for $5 each. Want it?" I say hang on a sec. I look the tablet up on Amazon. $5.99 for a pack of 12. Fry's Grocery. $3.99 for 6. I tell him no thanks. I ask for an itemized receipt. He says he can't do that. At this point. I just want it done.
I pay. He leaves. Not only did I have to pay for work he didn't do, I didn't get the credit I was told was part of it. I called. No answer. I emailed. Doubt I'll hear back. Price gouging, poor customer service, and piss-poor business practices make this company a trial to deal with. Do yourself a favor, ask ANYONE else.
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