This is the 2nd time I've been to this place. The first time was in their old location and we had a pretty bad experience and then we went again since they've moved and not much else has changed.
Welcome to death's waiting room ladies and gentleman! (hold for trumpets)
First of all this place is always packed so prepare to wait to sit. Once seated expect to continue to wait forever for your food. We decided to sit at the breakfast bar where you have full access to the kitchen window, this was probably the best part of our experience - talk about entertainment. The waitresses are constantly stressed and do they bitch and moan- totally unprofessional. After about 30 min. of watching "the kitchen window movie" we realized that we still hadn't gotten our food (we ordered simple dishes: 2 egg/hashbrowns and I got a side of cinnamon bun french toast).
The person sitting next to us who came in long after was already eating. When I asked what the deal was she said his meal was super simple that's why he got his before us. "You two ordered omeletes right?" Umm no we didn't...oh and wait, stop, hold up...let me get this straight so people who order biscuits and gravy and french toast get to eat before people who order eggs and french toast? Well ok I'll make sure to get that next time then! Now that we know the secret our experience should be much better.
We finally got our food after 40 min and it was wrong. (boo! I'm starving!) After going through all of that the food was just ok. The homefries are good but the rest was sub par. The "homemade" cinnamon roll they used for the french toast was chewy and dry and the ham my husband ordered looked a lot like spam meat to me. After all the waiting and drama this place just isn't worth it.
I should note that our waitress was very nice and did a pretty good job even though she was slammed but I bet it was b/c we were literally sitting in her face at the breakfast bar and even in that location we never got a refill on our waters or coffee...ok so never mind she wasn't good either. She did comp some of my meal which was a nice gesture though I would have demanded that if she didn't offer anyway.
Additional Tip: For all you omelete eaters out there, they cook them then microwave them before they're served. I'm really not a fan of microwaved eggs so I thought I'd pass that nugget along. Sitting in front of the Kitchen window can certainly be enlightening...and gross.