| rev:text
| - I really liked my surgeon and his staff... at first. The doctor seemed competent and friendly, the head medical assistant was helpful and efficient. BUT... It is now a little over a year since my first surgery by Dr Nevins. Any glimpses of professionalism, empathy, or honesty, that this medical office once possessed, has now vanished from existence. Any traces of "quality customer service" literally goes down hill on a hourly basis. His back office staff is quite possibly the rudest, most inappropriate, uneducated, and unprofessional, medical assistants I have ever met. His surgery scheduler/medical assistant should be fired. She doesn't know anything about medicine, (especially orthopedics), and hears only what she chooses to hear. A few weeks ago I attempted to leave a phone message for the doctor. I had a medical problem that was related to one of my past surgeries with him. While trying to explain my problem to the girl on the phone, she actually told me to stop talking!! After politely listening to her, I asked her if I could speak, and she told me no~ that she already listened to me, and didn't want to hear it again. When I told her that I thought she was being rude, she proceeded to get very nasty and argumentative with me. I politely asked to speak to with her supervisor, and was told that she wasn't there. When I asked a second time, she stated that she would give my message to every manager in their office if that would shut me up. She then had the audacity to hang up on me!! This medical assistant has told me that she has 20 years experience... (in what I'm not sure)... but it is obviously not in manners or in medicine. I had a serious medical problem that she probably never relayed to the doctor. Until there is an MD behind her name, she needs to refrain from trying to diagnose patients!! Someday, she will again give incorrect medical advice to another patient. Because of that, they will end up either seriously ill or deceased. Fingers crossed that she will be fired before that happens... (Thankfully they seem to have a high employee turnover rate... I'll leave it at that, lol.)
Lastly, my surgeon... Dr Nevins replaced both of my hips last year in two different surgeries. I didn't like the fact that while in the hospital he did not "check-up" or talk to me after either of my surgeries. (Another Dr from his practice saw me once.) Compared to my primary care doctor, Dr Sang Tran (whom I adore)... I have been left with the disappointing conclusion that I am only an insurance payment to him...
Long wait to get an appointment. Longer wait to have surgery. Even longer wait to talk to anyone with an IQ above 50. (And that includes the doctor.)
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)