Pluses:
* Beautiful hotels and rooms.
* Friendly staff.
Minuses:
* Takes forever to check-in to this hotel (50 minutes).
* "Self check out" process does not allow you to get an emailed receipt. So, after you self check out, you still need to go to the desk and wait in line to talk to a clerk to get a receipt! Useless!
* Cigarette smoke all over the place!
Great hotel, but poor check in and check out procedures!