Called to tell him to schedule an emergency procedure regarding his heart, but couldn't call him back for hours. Said the doctor was on lunch and the procedure still had to be approved. Why would you 1: call to let a patient know to schedule an ER procedure for their heart if the Dr hasn't even signed off and 2: shouldn't you be telling the patient to go straight to the hospital??? Why are you WAITING to schedule and ER heart test for anything later than right now? Irresponsible, poor service and zero sense of urgency.