Let me start out by saying as a former business owner myself.That it is rare to find a facility that treats you like a well known old friend on every occasion you patronize their business. I've owned many animals my entire life and still do own a few getting up there in age. Just like us they too get sick and need quality healthcare and Knowledgeable swift help in times of life or death pet health situations. On several occasions i tried going to other vets or 24hr emergency clinics only to pay fees for the Attendant Dr. to say " There's nothing I can do !" In 1 extreme case my rednose female pitbull was having what looked like seizures. It was a much deadlier disease that required an expert to diagnose immediately not in 3 days when bloodwork results were available. Dr. Sveboda's well honed experience told him ( after a detailed description of the problem ) to start testing for what he believed was the cause. It ended up being hypoparathyroidism and he had NEVER SEEN A LIVING ANIMAL with calcium levels as low as Cinnamon's. Had he waited 3 days for blood work my babygirl would have died within hours of her visit. She lived many happy years after . Enough Said ! They go above and beyond to keep our furry, feathered and even scaly loved 1s healthy and happy.