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  • I would give them zero stars if I could. Unfortunately, I had to use them because of my warranty company. The gentleman that showed up initially stated that it was only my thermostat that needed to be replaced, he stated he could get everything to work from the unit itself, so it has to be the thermostat. He replaced it and then went back on top of the roof. 15 minutes later he returned with paperwork, I asked for him to start it up to ensure it worked before he left, he then stated it will not work as there are other issues. He explained that the refrigerant seal had a leak and there was nothing in it. So they will need to replace the valve and fill it up with 9lbs of R22. He stated the home warranty Co.only covers $10lb, which I knew. He then proceeded to tell me that they were going to charge me $130lb. Ridiculous!!!! Other companies only charge $90lb. (I called 4 separate companies to verify the price) I asked him to just replace the valve and I would have someone else fill up the R22, I figured at least I can get my valve covered under my home warranty, he refused, stating it is their company policy that they will not repair anything unless I buy my R22 from them. THEY ARE PRICE GOUGING!!!!!!! I would rather pay more money out of pocket for an ethical company to fix my heatpump, than deal with Air Command. BEWARE, DO NOT USE THEM!! I will also be reporting them to the HW Co. as well.
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