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  • I thought this place was horrible. We were here Sunday late afternoon and evening October 16 2011. The place is lovely enough as you walk through but nothing too special by Vegas standards. The problems I had: It's an extremely bright facility and super casual vibe as far as the loudness of the staff and how they carry on. It's not a very hushed space and does not offer that zen like quality most spas strive to design and deliver. We found the furniture to be firm, cushions as hard as rocks and had that made to last quality and not at all comfortable. My spa service was in a room right off the couples lounge with a white glass wall where you see every shadow walk by and hear everything. After my service I requested a spa food menu as I waited in the couples lounge for my husband to finish up his massage. The employee I spoke to yelled something to someone else around the corner and that someone else yelled back tell her it will be 45 minutes and how does she plan on paying for it. Nice. When I was handed the menu it looked like it was ripped out of something and had food stains on it. I handed it right back, I was no longer interested in food. The entire 4 hours we we were there no one asked if we needed anything. The ladies locker room was clean but minimally stocked as far as amenities and had Britney Spears playing!! Upon checkout my husbands bill was still open and needed to be paid but mine was already closed out on my credit card with gratuity added without my knowledge. The two young girls working the desk were very helpful and seemed concerned and they went back a few times to check with the manager who appeared to be right behind the wall of the front desk area where we were standing. The manager NEVER showed their face to even talk to us or express interest or concern with our experience the girls just passed on the message the manager said they're not sure what happened with the credit card. We will not be returning. There are a lot of wonderful spas in Las Vegas for us to spend our time and money at. This was very disappointing as we do love to spend time at The Green Valley Ranch resort and have never had this sort of experience at the good restaurants or hotel there.
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