| rev:text
| - This place is the most disorganized piece of shit I've ever visited. I'll start by saying that I completely understand that it's right before Hallowe'en and they are at their very busiest. So why not plan ahead and get stuff organized ahead of time so that when the shit storm of ghouls descents upon your place, you're prepared and don't piss people off?
I ordered my costume bits on line on Wednesday morning. Instead of having my stuff delivered, I opted to have it picked up at the store, knowing I'd likely be out in Etobicoke by Saturday. I thought it would be a better situation to be able to walk in and bypass all the mayhem.
I could not have been more wrong.
We had a few extras to pick up so I wandered through the store and nabbed what we needed. I asked a girl who worked there how i should go about picking up my on line order. She informed me that I could go to the cash and they would page someone to get the order.
When we got the the cash, there was already one pissed off woman waiting for her costume. The guy took my number, confirmed hers and left to go to the back of the store and look. Now, it seemed like, at one point, they had some organizational system in order. Past the check out lanes, there were bins saying "ON LINE ORDERS" with several alphabetically sorted bins. Theoretically, it would be a lot easier for this one guy to look in these bins and hand the orders to the people coming in, versus heading through the crowds and displays to the back of the store every time only to disappear for 15 minutes at a time and return empty handed.
I waited for 45 minutes only to have this guy ask me if someone had called me about my order. Ummm.. I have a confirmation and nowhere on the confirmation did it say that I would receive a phone call. I had placed my order on Wednesday and received a confirmation the next morning. I assumed that since I had chosen the in store pick up option that I could pick up my costume within 3 days.The owner/manager dude was like "Yeah, we're trying to fix that web problem."
You think they might have looked into that before October.
I couldn't wait any longer as I had to visit my father in the hospital within visiting hours so they asked me to come back. Fine. I wished they would have suggested that 45 minutes earlier. Then, 10 minutes later I get an e-mail saying that the skirt I'd ordered was of stock, but did I still want a similar one that they had?
After all this disorganization and nonsense, I just canceled the order. Holy crap.
The Amazing Party Ruining Store is more like it. I know it's a busy time for them, but they knew it was coming. Get a system in order and plan for it. It makes life a lot easier for you and for your customers. I will no longer be considering my self one.
Happy Hallowe'en, Jackasses :P
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