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  • UPDATE: sent an email to Kristy Morrison, General Manager over a week ago and received NO ACKNOWLEDGEMENT---speaks volumes to the service we received... ...my first experience with this venue was this evening, Sunday, which is 1/2 price steak night. Understandably, the venue was packed. NOT understandably was the fact that 2/3 of the food we ordered never came, including one of our steaks! The potatoes arrived after the steaks that did manage to find their way to our table but the salad, along with a steak and the asparagus sadly must have been lost in transit. When we attempted to voice our concerns to the manager, (after having asked to speak with her multiple times) she finally arrived at our table immediately ordering one of our party to calm down and another to sit down ( he had simply gotten up to go look for her at the same time she was arriving) and advised that she had already heard our complaint from the server and wasn't interested in hearing it again. She offered to remove the items not received from the bill (seriously? Does this not fall under the category of 'duh'?) and offered a gift certificate for the inconvenience of the inconsistent service. Not surprisingly, we never received the gift certificate. She then attempted to discount the incredibly unacceptable service by indicating a full house and new staff. Young lady, Management 101: YOUR staffing issues are NOT the problem of your patrons; accept accountability and attempt to accommodate your clientele with respect and dignity. The only reason I gave this venue 1 star is so that my review would be posted. If enough patrons complain about the abysmal service this venue obviously considers acceptable, perhaps actual management will review its process and make some adjustments. Not holding my breath...and I WILL be calling in the morning to report the incredibly disrespectful manner in which this obviously unskilled manager spoke to the 80 year old gentleman at our table. There is a plethora of amazing steak houses in Las Vegas; there is NO NEED to patronize this one.
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