I like Hero Burger. Even with its outrageous prices I still enjoy a Hero Burger once in a while. I've been to many locations but wanted to give this new one a try.
In terms of food, it's what you expect but recently, signing up with the app gets you $5 off bad guy must order online. Food took the usual long wait.
My "beef" was the grumpy cashier who looked like someone she hated her job. No expression and not very helpful. My guess is it's a family business because when I asked for ketchup, she handed one packet only.
What killed it was how messy my burger was. (See pictures)
At this price point and with a sole focus on placing quality meat between two buns, in this day in age, you need to have customer service and presentable food.
Not coming back for a while.