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  • It seemed to be a popular place and many people like their food. But today I want to talk about their service. I ordered a normal stir fry to go at around 11 when they just opened. I am among the first group of people who ordered and I was #15. Then after around ten to fifteen minutes, meals are starting to coming out, which have numbers before me. After a while meals with order number (around 18-25) after me are also coming out so I was a little curious what was going on. But I thought maybe because I ordered to go and it takes longer time. And I waited and waited until I've been waiting for around 25 minutes. I went to ask the cashier if my meal was ready since I'm number 15 and people after me are getting their meals and she just said it's being cooking. Then I waited and meal number 30 and after are coming out. I was a little annoyed. I mean who will expect to order a to go meal at a normal average restaurant (not those fancy ones) and wait for half an hour and still hasn't got the food? But I kept waiting until number 33 was out and it was a to go meal. This time I was really pissed off. I went to talks to the cashier and the cook. And they all said "it's coming right away!" I said I've been waiting for more than half an hour and people after me are getting their meals. What's wrong with everything? And they just said it takes longer time to prepare. Please, I've been there before and asked for stir fry to go. It never takes this long. And they didn't say anything to explain but just said it took longer to prepare. And after I've been waiting for almost 40 minutes my meal was finally ready. Seriously, if they forgot to cook my meal and that results in me waiting for so long, you can just be honest and tell me the truth. I would accept any sincere apologies. Instead they just blamed the cooking process. And it's not going to fool anyone. It will only cause them to lose their customers. I give one star just for the food. I would give negative score for their services. Plus the environment is not that clean. And the hallway leading to restrooms smells like a garage stacking with raw meat, which is really gross.
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