We were told of Washington and Lee garage by AAA. Our son's car was in need of service rather suddenly, and, as we do not live in Cleveland we really needed a good recommendation. We showed up with no appointment and were treated with 5 star customer service. Since a repair was not something we were expecting, Chip offered us a ride to get lunch and even offered to pick us back up. When our second son's car needed some work there was no question that we would take it to Washington and Lee. We have now taken both cars twice for repairs over the past year and each time we have received wonderful customer service. With our two college age sons needing dependable cars for work and other responsibilities it is really nice to know that we can count on Washington and Lee to keep them running well.