I am surprised at some of the reviews. The decor is purposefully "gawdy" I believe. Most people love it. I love the wallpaper and the cheesy plastic chandeliers. As far as service, no one is perfect. The majority of my experiences have been great. They have never once screwed up my hair. Once I got a less than friendly manicure, but on the flip side I got a pedicure once from someone who had me cracking up. I got a weird massage once and never went back to that person. I found someone I like better and now see that person. I wouldn't give a salon a bad recommendation on a few isolated incidents. They have fantastic deals here, you get great services and products for very reasonable prices. You just have to take advantage of the facebook deals, the monthly deals or use the "hunies" (hunies are dolce cash that you can purchase for about half price and use on services) You also earn Dolce Dollars that you can use on products, services...whatever. It really is a great place. I recommend it all the time. Anytime you get a service that you are not happy with, they WILL make it right. I felt I was overcharged for a hair service once and they immediately credited $30 to my account, no questions. Anytime I have ever had issues they have made it right.