Yes, it's the place where we stop for pizza for convenience -- it's on our way home from work, it's cheap, it's simple. Do they always get our orders right? No. Do some of the staff there need a lesson or two in customer service? Absolutely. Am I going to stop going there as a result? No, it's too convenient.
So, if you're looking for a notch above a frozen pizza, go for it. If you're looking for a cheap alternative to the newly closed Little Caesars, definitely give it a try. If you're looking for your order to be perfect, or gourmet, or a friendly experience, I'd go elsewhere.
Can't beat the 2 medium sized 2-topping pizzas for $5.99 though.