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  • 3-25-14 about 8:30pm. If there was another pet smart closer I would never go back to this one. Unfortunately this one at the Promenade at Scottsdale and Frank Lloyd Wright is the closest to me. I was buying dog food in a 15lb bag and the one I bought had a sale sign (the last bag I might add), 39.99/ 34.99. I took it to the cashier and she rang it up but it rang as the 39.99 price. I told her that there was a reduced price and I was informed that it did not show up. I went back found the sale price on the old tag and brought both to the cashier. She looked at it and stated that the price was good only til 3-1-14, but it was still on the product. She was informed by another cashier that the mistake was theirs and that the item should still be honored so a manager was requested. He came to the register, looked at the stickers and then insinuated that I was a thief by stating to the cashier that she should have gone to get the price because there are people that will hold on to sale stickers to get the price later on, of course not that I was one of them. He was upset, never looked at me or the cashier. It was obvious that both cashiers had just been admonished in front of me and they were upset and that they also knew that I had been called a thief as well. This young man's demeanor and attitude to the cashier to scold her in front of customers and a very thinly veiled accusation of calling me a thief was very poor. That manager shouldn't be a manager or at the least needs training, if indeed he did get any at all. Piss poor customer relations. I will definitely make it a point to tell all I can about this manager and this store
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