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| - We stayed at this hotel when it first opened years ago and loved it, but boy, has it gone down hill! We needed to beef up our Hyatt stays/nights this year, so we opted for the airport Hyatt Regency instead of the Hyatt Place North Shore (which incidentally would have been much closer to our activities) simply for the reason it is Regency branded.
There is nothing "regency" about this location. We knew that there is no Regency Club, but our past experience led us to believe that in every other manner, this hotel would live up to its branding. We were given an upgraded room due to Gold Passport status. It was a corner room, referred to as a suite. The only thing that made it a suite was a small room with a dining table and four chairs. I think the bedroom itself was actually smaller than the regular king rooms as it did not have a desk. The closet was tiny. The hanging bar for clothing was hung so low that my mini-dress was dragging on the floor. The ironing board was stashed in the closet at an angle which made hanging items even worse. Not only that, but the carpet in the closet looked like it had never been vacuumed as it was coated with dust.
The bathroom was standard. It had a mounted magnifying mirror and the lighting was not bad for putting on makeup. The bed was extremely comfortable but the linens were a little rigid.
Here's where things really got bad . . .
When we checked into our "suite" well after 4 pm, there was still a cart full of dirty plates and unfinished food in front of our door that stunk up the entire hallway (we were at the end). We had to call to have it removed. When we left for dinner that evening, there was a pile of empty beer cans and pizza boxes on top of the garbage can by the elevator. When we returned late that evening, it was still there.
As we were leaving the hotel the first day, we alerted the front desk that housekeeping could make up our room, and that we would like extra towels, and extra coffee and valet packets. When we returned to our room, again after 4 pm, the room had not been made up. We called the front desk and they sent the "night crew" to tidy up. They forgot to leave wash cloths; they forgot to replenish the coffee, and they forgot to leave coffee cups. We had to call the front desk yet again for each of these items as we noticed them. In addition, they did not vacuum the floors. And remember the garbage can by the elevator with the beer cans and pizza boxes . . . still there when we left in the morning . . . still there when we came back late in the evening.
Once again, we called the front desk. The night manager Kevin was so apologetic. He said he would take care of everything, and even brought up the coffee cups himself. He was proactive and so on the ball, and maybe that's why it is a Hyatt Regency and not a Hyatt Place? Kudos to Kevin for not passing the buck!
I never bring slippers with me, and no flip flops either. Usually I don't have a problem walking on the carpet with bare feet at a Hyatt Regency property. When I stepped into the white bathtub for my shower, gobs of dirt washed off my feet as they got wet. It was pretty disgusting and just reaffirms what I said previously about the carpets not being vacuumed, and perhaps not even cleaned on a regular basis. It was truly gross!
I'm not going to complain about no breakfast included, or the charges for internet and parking. My husband's Gold Passport status entitled us free internet and breakfast. I will say that all hotels are starting to nickel and dime the guests for everything they can, just like the airlines do, so traveling as much as we do, we have become accustomed to it and bite our tongues when even the Gold Passport status doesn't give us a discount off the resort fees and parking.
Hyatt . . . please check this property for quality control . . . it would do a world of good. Then again, it appears this hotel is sold out night after night and the guests pay top dollar, so they probably think, "why bother?"
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