I'm new to the Phoenix area and sought out an ob/gyn to see for annual visits. This office offered a convenient location and my PCP recommended this practice. I requested an IUD placement which I scheduled with no issues during my first appointment. The day before I was scheduled to come in I was called regarding having my PCP send over a referral. Luckily, I was able to contact that office and get the issue handled or so I thought. I show up the next day and the provider refused to see me as they said they never received the referral form. I was forced to come in later that day for the procedure and the provider did not use any local anesthetic...it was horribly painful. I scheduled a follow up appointment for the next month, however, I was unable to keep this appointment due to scheduling issues. I attempted the call the office numerous times and their phones were always off, even when it was past their lunch break. I ended up leaving a voicemail stating I would not be able to keep my appointment. A few weeks later and I receive a letter in the mail with a bill due to the "skipped" visit. I couldn't believe my eyes. This office is completely rude and unprofessional. I do not intend to go back and would not recommend the group to anyone. Stay away!