Oh Macy's, I have a love-hate relationship with you. When it's good, it's awesome, and then something bad always seems to put a damper on my parade. I just want my experience to always be like the good times!
I will say the upper management here is fantastic. My boyfriend had brought a watch in he bought for me there for my birthday to have 2 links removed. When he came to get it, the lady has removed 3 links. For what reason? No idea. 3 links was too much, so we brought it back to have a link added back on. As the guy was fixing it my entire watch fell apart! So we figured whatever the lady did to it when she "had" to take out 3 links was the reason that happened. I wrote Macy's because they should know if someone is not doing their job correctly, and that they had an unhappy customer. The manager of the store personally called me to apologize and fix the situation and that really blew me away! I work in customer service so I see and appreciate it when someone goes above and beyond. I wish all employees there would react like she did!
Well that warm and fuzzy feeling only lasted so long. Between being ignored in certain designer sections, to impersonable service, Macy's is just not consistent. But hey, your going to Macy's for a reason so get in and get out and you'll be A-OK!