I have had positive experiences at this salon in the past but Kim left sores in my head. I have been blonde most of my life and never recieved a chemical burn, been scalded by hot water (that I asked to be turned down), been told she was doing been a favor at the same time she is freaking out that my hair was neon yellow..... I could go on but won't. I wish she would have asked Tony for assistance as I requested. This bad experience could ruin my hair for years. I am sad and greatly disappointed. Please be careful with who you choose to touch your hair as getting the wrong color could be the least of the damage.