Reason For Visit
Service
"Lazy slack axxxx giving consumers the run around"
First off! The receptionist, Sandy is unprofessional. Sandy transfers you without informing you first and doesn't willingly give her name. I wonder why! Lol
Awesome customer service Sandy (in my sarcastic voice).
My car has been there twice. It turns off in the middle of traffic. They tell me they can't fix it because they can't duplicate the problem. I tell them to drive the car everyday for as least 20 min. so that it can do what it does to me.
They don't! Went to get some items out of my car. It took them 30 min. to find the key. Sure you're driving it!
Sharon Ader the rep. I was working with hung up on me. After I questioned the lame excuse she gave me in regards to ordering a part.
Anyway, they had my car for 2 wks. Found nothing...Ive had it back for 2 days...drove up the street to the store. Off again!
Nevertheless, I DO NOT recommend them for any service. Lazy staff and unprofessional.
Quick tip: For other 2010 Town and Country owners. I found out how to restart the car! Instead of waiting 45 min. for it to do it on its own.
SLIGHTLY LIFT THE RED CABLE CONNECTED TO THE BATTERY!
Turn the key and it restarts with no problem!
Now to see how to fix the problem.
How do you manufacture a car and not know how to fix it? SMH