Not sure what brought on the other poor reviews. I just had the best experience with a purchase of a new refrigerator from Darin at this store. Ran down my options, showed me what I could do, advised me on what might be the best choice for their warranty. He even advised me that the reason their warranty goes higher after a certain point is because it's past that point THEY EXPECT THE APPLIANCE TO FAIL! How many other companies will tell you that? Darin made the whole purchase experience enjoyable.