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  • Horrible horrible customer service!!! We never actually got to go due to the customer service. I bought Groupons for my two teens to go. We looked over the website throughly to be sure there would be no problems with them being allowed to go. We even took screen shots of every single page of the website to be sure there would be no arguments later. NO WHERE did it mention age limits. Only that kids understand 13 where suggested to have an adult with them. My teens where older than 13. I called to get help on booking the room for my kids to go and was told they were not old enough. I planned on going with and sitting and waiting for them to complete the game which I explained. And had even requested a time that had least amount of people as not to be an inconvenience to anyone else. I explained the situation and the lady I spoke was extremely rude. I tried to compromise and asked for suggestions on how they could participate as the groupon was going to expire and we would be out the money. Was told that was their problem. I explained that it didn't mention age limits online or I would have never purchased. I was then told that I didn't look hard enough and if I could read I would have found. When I said that we had taken screenshots of every page to ensure that we did in fact read it throughly she informed that if it didn't say it it would so it didn't matter. I don't let a lot get to me but this lady actually had me in tears the way she spoke to me and had the nerve to laugh at my frustration. Would never go!
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