I reserved a car in Detroit to drive one way to the Cleveland airport for a 6 am flight. Showed up at 4 am to the rental car return center only to find out by a Hertz rental car employee that the Thrifty return was located a mile from the center. No information from their reservation or anywhere at the rental center of the relocation. Finally found the Thrifty return center at 4:30 am and found they were closed and do not open until 5:30 am, which would make me miss my flight. More information that was withheld by Thrifty. Called Thrifty 24 hr road side and they could not help me and had no advice for me, but to just "take another flight". I left the car at the center, told the 24 hr road side that it was there and walked nearly a mile back to the rental car center to catch the shuttle to the airport.
The car I rented had over 50k miles, smelled bad inside and was I told, by the Thrifty Detroit employee, they are all this way.
It is very clear to me that this company puts no importance on their cars or their customers. I saved about $80 renting from Thrifty against a few other companies. Next time I will spend the money saved on a company with better cars and service.
I will make sure all my family and friends, including myself, will NEVER use Thrifty again. What a crappy company.