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  • After doing much research and reading hundreds of reviews, I decided to trust Simply Laundry with my spring cleaning laundry. I literally washed every single piece of clothing, towels, and bedding (including blankets) that I have. Everything was hustle free, I got the items picked up at my door and delivered back in a timely manner by a very friendly staff. I had a couple pieces that really needed some love and care, especially my black clothes, since I have 2 cats that shed quite a bit, but I thought "it's a professional company, everything will be immaculate when it comes back". OH, HOW WRONG I WAS... The moment I opened the first laundry bag, I was expecting to be hit in the face with clean laundry aroma. NOPEEEE!! They smelled EXACTLY THE SAME as when they left my house, if not worse! My black clothes? Still covered in pet hair. My towels? Smelled like they were left wet in a corner for days. My white shirts? Came back yellow. I couldn't believe my eyes!!!! All my shirts and pants, full of wrinkles, still stained, still smelling like they were used! That same day I sent them an email explaining the situation, it took them THREE DAYS to get back to me, in the meantime, I had to rewash EVERYTHING myself. After spending ***$300*** with Simply Laundry, I had to spend even more money, washing my clothes myself, ruining my day and definitely ruining my experience with the company. When they finally answered my email, they offered to wash my clothes again to make it right, but I had already washed everything, and would never trust another sock with this company, and I urge you to not trust them either. After telling them that I washed everything myself, I didn't hear back from them. I gave more than a week for someone to contact me and maybe offer to AT LEAST give me some discount on my $300 bill. I am extremely disappointed and I would never recommend Simply Laundry to anyone. PS: I will post an update if the company contacts me.
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