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| - Let me start off saying that the food here is good, better than average in fact and would have received 4 stars if I were focusing on just the food.
However, there is more to a good restaurant than just the food. From the moment we walked in until the moment our food came, this restaurant dropped 2 stars. First, we walked in and there was no host/hostess. We waited at least 2 minutes before someone behind what appeared to be a desert case asked who we were. We had reservations and were put at two uneven tables, one which kept wobbling until we ended up using the other table as a stopper.
I preface the next set of comments with the fact that when we arrived there were four tables of people inside and 1-2 outside so the place wasn't near capacity.
Our waiter ignored us for at least 10 minutes before coming to take our order. This wouldn't have been so bad had he provided us with menus first. He arrived at our table without menus. We had to ask for them. He looked at us like we were stupid and then brought us some. We didn't see him again for another 10 minutes. I don't know if there were any specials because the waiter didn't offer any. He took our order and went away. We watched other people get bread, even some who came in after us. Finally, we practically tackled our waiter to beg for some bread which took another 5 minutes.
So time passed, after checking in on YELP, answering emails, making small talk and writing a novel, our salads arrived 45 minutes after we ordered. another 15 minutes after we were done with the salad, the waiter came out to tell us we were next but only after we asked him to check.
So, summing up the bad, SERVICE WAS HORRIBLE and the WAITER HAD SLIGHTLY MORE PERSONALITY THAN A PENCIL. In fact, I would go so far as to say that was the worst service I have had in what was considered a quality restaurant.
I will say the baked rigatoni was excellent. The fettucini alfredo was good and the other diners said their food was good too. But after the long wait and bad service we were already disappointed with the place and the food wasn't good enough to make up for it.
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