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| - This was our first visit to Moxie's Yorkdale.
I ordered the honey garlic sirloin steak, medium rare. It arrived almost raw - blue rare. I sent it back and the server, Michelle, was very apologetic. Another steak came several minutes later (a fresh plate with fresh sides, even though I'd taken a bite of my first baked potato), and when I cut into it, it was cooked just slightly more than the first time.
Michelle was horrified and took it back again, and within a minute a supervisor was at the table, offering me a free appetizer and another apology. I had a piping hot and delicious broccoli cheese soup while waiting for the third steak, which was delivered by a manager, with another apology, and was cooked perfectly.
He and Michelle both checked back to make sure all was well, and Michelle dropped off a dessert menu and let us know we could choose a dessert on the house. Neither my partner nor I were in the mood for dessert, so I asked if my mojito could be comped instead. The bill came with the drink deducted, but before we could pay it, the manager stopped by and exchanged the bill for one with not only the free drink, but 40% off both our entrees (though my partner's pasta had been perfect). Nice!
Obviously, having to send back a steak twice is bad, but we were treated extremely well and compensated beyond expectations. Thumbs-up.
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