I ordered some speakers for my truck online and scheduled an appointment to have them installed on the same day I received them. After picking them up and heading to the car installation area, the gentleman doing the install (Anthony) asked me a bunch of questions about my vehicle and my car audio knowledge and asked me about my speaker purchase. When I explained that I pretty much know nothing about car audio, he asked me to come back into the store and check out some speakers with him because he thought I could find something better. After going through several different types and brands of speakers, using my MP3 player to make sure the speakers would sound good with my music, I finally picked out a different set. He then helped me get the online speakers returned and began working on the install.
When he was nearly finished, he called me and asked for me to return to the install bay where he pointed out that whomever had worked on the truck before had disconnected some of my speakers and he had re-connected them but wanted me to listen to it before deciding if I wanted him to disconnect them again. Once he had everything put back together, he had me listen to it again to make sure everything was right.
Anthony went above and beyond to make sure I ended up with what I wanted and it didn't cost me anything more than what I had initially expected. Absolutely awesome job by him. It's rare to find someone willing to spend that much time making sure you're happy with what you're getting.