How do I start. My husband, my children, and I eat at this restaurant at least twice a week and we have NEVER had an issue here... actually the opposite. We have always had great service and the two Mae managers are amazing! Today we had the most terrible service we had ever experienced there. The waitress named chelsey was very unengaged and seemed like she had an attitude at the beginning. We felt very pressured when Ordering our food. For example I worded the bacon burger and she didn't even let me finish ordering what I didn't want in the burger and she didn't ask if I wanted it pink or no pink. Then she jumped to my husband asking him what he wanted before I could finish ordering. I got the loaded potato soup and I got it very cold and my husband ordered the chili soup and when we got it it didn't look like chili soup... looked more like sloppy joe meat in a bowl. The girl didn't even explain that the Chili soup wasn't the same as the one they used to serve a few days ago. My burger came out almost burnt with no onions in it when I ordered was no bacon or pickles. My husband ordered the same and his burger came out literally uncooked with a lot of blood on it (I took a picture of it). The managers were very understanding and helpful and she avoided us the whole time and didn't ask how we were doing or if we needed refills.
Like I said before I NEVER had an issue here ever! I love this place but this waitress was terrible! And when ever we asked for ranch or anything she had an attitude about it and when brought to us it's like she just threw it on be table and walked away as fast as she could......