| rev:text
| - I purchased my ram from this dealer so my assumption would be that I would get great service from the service department. Here are my experiences:
1st visit
- made an appointment for an oil change and a faulty window molding. Took the truck in... after 3 hours, the oil was changed, then took another 20 mins to get my car to me. Window molding was not addressed. When I challenged them on it, the service writer "Rocky" told me he did not know about it. He then told me that I would have to come back as the part needed to be ordered.
2nd visit
- second visit for window molding. Item was installed after 2 hrs in shop
3rd visit
- my check engine light was on. I took it down first thing in the morning as I was slightly panicked. When I arrived at 8am, I was told that I would have to leave the car overnight as they were too backed up to address it today. Due to work, I needed it fixed immediately so I took it to Chapman on Sahara and they fixed it in 2 hrs (faulty fuel injector).
4th (and final) visit
- I wanted to give them another chance cause they are so close to my home, but on another visit I went in (no appointment) for an oil change. I was told the wait would be 3 hours! When I asked how long the wait would be if I had an appointment, I was told that it would be rather lengthy as the shop was still catching up from the night before (so why even suggest an appointment?). I refused to wait that long for an oil change so I went across town to Chapman again and they had my oil changed, tires rotated, and a software update done for my radio in 1.5 hrs.
FYI - I go to the dealer for oil changes cause I had them included with my purchase.
This service department needs work. Way to slow, communication issues, and possible limitations due to the size of the facility.
|