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| - I have been to other Dave's locations and have found the subs to be a notch above average, and I am a fan of their sub sauce. I tried the Kent Dave's, however, and received a bun so hard that when you tapped on it, it sounded like you were knocking on wood.
I pointed this out to the clerk who offered to re-make it, but said that the bread isn't really stale, "it just gets that way a few minutes after it's been baked". So I guess if you like really hard, brittle buns, this is your place.
I was also unimpressed when a staffer walked by my table, asked how my food was, and when I gave a most unenthusiastic "ok I guess" ; he replied "great" and walked away, as if I had just offered high praise (he was clearly not listening). Whoever handles franchises should check out the Kent location and help them get their act together.
Customers, meantime, should do themselves a favor and walk a block north to the Franklin Deli instead, where they you'll get a much better product. You'll soon see why it's hard to get a seat at Franklin Deli, but everything is empty at Dave's--even though they only have 4-5 small tables you'll be able to find at seat at the height of the lunch hour. This, too, should tell them they're doing something wrong, but they seem both clueless and unconcerned.
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