They lost sale because their merchant terminal down. Ran my ATM card and declined because they said they needed to run as credit. When they ran again it was declined again. Called my bank while in store and they confirmed my card was good and should be able to be used. Get your systems correct so you don't loose sale again. The sales person helping me couldn't even remember the name of the bag I wanted. They seemed a little crazy and disorganized in this store. I think you get better service at the outlet stores. I guess they saved me some money today. Thanks MK.