I was very disappointed in service received when buying my daughters prom dress. She tried on a dress that she loved and it was slightly big on the top and of course needed hemming. We ordered a size down and the dress arrived a few weeks later.
She went to try it on and it was HUGE! I now not only needed to pay for hem but also to take in the shoulders...by a ton! When I contacted the manager about the discrepancy she treated me like I was crazy and that OF COURSE I needed to take in the top. After much dispute she agreed to take off the charge for the top.
Great they are redeeming themselves. THEN, I show up on the day to pick up the dress and they tell me I am a day early...I was confused?! I drove 40 minutes each way to get this thing and I messed up the day??? NO THEY DID!!!! They attempted to make me feel like I was stupid but the reality was it was their mistake. They wrote the date wrong on the last slip that is attached to the dress. Nothing taken off the price, no remedy, just see you in a few days. Even when I mentioned my disappointment when I came back there was nothing more than a shrug.
Needless to say I would not recommend anyone shopping here because you never know what you are going to get. If someone is spending good money on a dress they should get good service. PERIOD