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| - Before I get down and dirty I took the time to read a few pages of reviews to get a handle on things before I made my review.
I see mostly novice photographers happy Tempe Camera was able to do some simple procedure for them and things worked out for the best.
Giving a single star rating on my behalf took some thinking before I came to write this review and is well worth it.
In February I had just moved from Philadelphia to Los Angeles for a job promotion for a TV Network, I have a film degree and have a good amount of DSLR education and time behind the lens. I have a D100 and a D2X.
A few weeks passed from getting settled in, and my best friend from high school who lives out in Scottsdale invited me out for a weekend visit.
Mouth watering of the beautiful desert I could be taking I brought along my D100 with 12-25 sigma and 75-250.
I took some test shots in my apartment Friday afternoon as I always do before any proposed shoot and came to find a few specks that had found their way to the CMOS.
So I decided to call Tempe Camera before they closed on Friday and they told me to come in Saturday Morning and they could have a CMOS cleaning done by 2pm which was fine.
I drove out to Scottsdale friday night, Saturday I dropped it off, and I arrived to pick it up at 2pm. They had a special for CMOS cleaning, an extra $10 got a lens cleaning so I got my 75-250 cleaned.
So Saturday we go on a planned 2 day hiking trip in the Tonto National forrest. When I am setting up for my first shoot my lens just falls off.
It seems the collar of the attachment ring had been broken and just enough was there to hold it on for a small amount of time.
Also the CMOS seemed even more dirty than when I first took it in. None-the-less I wasn;t happy since a majority of the trip was for photography in a very well reviewed area for just that.
So on Monday morning I came in to Tempe Camera, explained that after I setup my camera, I found the lens ring was broken and that the CMOS cleaning was horribly done.
Right from the start they were on the defense, saying it "couldn't have been their fault cause their people don;t make mistakes" which sounded quite ridiculous since we all make mistakes as humans do.
Then the woman at the counter said that their CMOS cleanings aren't guaranteed and brought out my sales receipt to point out some insane super small print acknowledgement, which I didn't have to sign, just on the sales sheet copy to retrieve my equipment and pay for.
Then I asked about the collar ring, and she said "oh no its impossible for it to be broken here. i don't know how it could have been broken".
I understand some people think Tempe Camera is the greatest thing since whatever, Just cause sales people "know what they are talking about and help you" does't mean they are 5 star quality. When you get repairs and upgrades to your equipment then you know if they know their stuff which this place does not.
In the long run, they did absolutely nothing for me. They were rude and actually had the audacity to say they could fix the problem they cause if I paid them. I have spoke with many other camera shops and they laughed when they said they weren't responsible for breaking my equipment or a quality CMOS cleaning.
Of course they are responsible, I PAID them in an agreement to do something for a payment, which they either did not do or did do with VERY poor quality. They also broke my lens while in their custody.
Long story short, if you want to get screwed over by a company who has no intention of taking any responsibility then go to Tempe Camera. They will be there for a long time cause they are basically on AU campus and there are tons of novice photography students they will continue to prey upon.
I have also contacted the State Attorney general office of Arizona, the BBB, the Tempe business league, and a few photographic associations so others can be aware of Tempe Camera's horrible tactics.
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