Apparently it's a new thing that they sometimes only gave the self checkout available despite having dozens of employees meandering about, several of whom were just watching the lines grow at the self checkout? And when asked they could not provide a time frame when they'd be closing registers as to avoid this mess again they were unable to give one?
There were so many grumbling, complaining customers, and a few abandoned carts of those who would rather not buy anything using the self checkout.