I have been to this place before and had a great experience. This time I had a stylist who made the whole visit uncomfortable. I asked for root touch ups for highlights as she was doing my hair she asked if I had been drug tested since there were cut pieces of hair. This was basically the only conversation we had. She was on her phone while doing my hair. Another stylist offered to change my seating to be more comfortable and offered water while my stylist was in the back on her phone. The touch up highlights took three hours and I left after getting the toner washed from my hair because I had another engagement to attend. I didn't get the level of professionalism I would expect from this establishment.