| rev:text
| - I like the food. I have been here a few times, as it is now close to my office location (and I got SO excited when I first saw it, because I used to go in L.A. and loved it there).
The Chicken Kebab is good, and the hummus is decent as well (I've only had Original). I almost always get the Fire-Roasted Vegetables, although some days they are better than others. Today I got the Gyro Pita for the first time, and I am pleased with it. I don't know a lot about tzatziki (I am no connoisseur by any means), but it tasted good to me today...not too runny; not too thick; mildly tangy (is that what it's supposed to be like?).
The food usually comes relatively quickly. I have not dined-in yet; I always get it to go and bring it back to the office.
The service is where I'm having a struggle. The dude with the glasses does not enjoy his job, as far as I can tell. The first time, I gave him the benefit of the doubt; now, I'm realizing that it might just be a personality (or lack thereof) issue. The words and mostly even the tone are there, and if he was behind a curtain, he would probably seem friendly enough, but the face and actions tell a different story. I am big on customer service, and I appreciate when others in the service industry are, too. I don't think I've seen this guy smile once. I definitely don't condone being fake, but there is a level of friendliness that a person can have toward his customers without making them feel as though they are an annoyance, which is how I feel whenever he's there. He didn't even take my order today and I still wanted to shake him. If you hate your job that much, maybe it's time to look for another one.
And, like I said, I like the food, but it's not amazing enough to make up for the lack of customer service, so I'm giving the place 2 instead of 3 stars. I will say that the girl who took my order today was nice enough and at least smiled and asked how I was doing. Even if she didn't really care and was just asking as a formality (no doubt the case), I still felt more welcomed by her than grumpface.
Now I could be reading him all wrong; maybe it's just because I'm a friendly-type person and I could be way off-base. But my perception of his disdain for his customers is enough to keep me away for now, unless I am in an extremely good mood and need to be knocked down to just a 'regular' good mood. I need to be making my own lunches anyway, so, thanks for the nudge, fella.
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